Is that considered ” BAD ” for business from the Epsons’ point of view !? Yes and no.
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If Epson want me as a customer, they can give me a FREE printer loaded with FREE ink delivered to my office with a three year warranty for average intended usage and a FREE pickup and disposal in case of failure as most of their machines suffer from lately.Īll the bad things said about Epson, my Pro7600 Ultrachrome is still working after few thousand meters of Paper and I’m sure it will continue to function as intended for years to come. We cannot afford being blind and dumb ” FANBOYS “. Again, considering the events around the brands like ” Olympus ” and now ” Sharp ” anything is possible. Knowing Japanese culture in general and Japanese industrial culture especially, one could imagine engineers’ heads floating around Tokyo on the account of this disastrous fiasco. They are better than the previous outfit I brought the Epson 3800 there are no solid numbers but from the volume of irate comments on the web one could make educated assumptions. Hope this helps! If you are in Los Angeles, I recommend bringing it to Ashton Electronics for repair. This is why I chose to repair the printer, which while being very expensive, is still less than purchasing a new printer.
Having these printers leak was the least expected issue, but it’s obviously my main problem with them.Ī new Epson 3880 is about $1200 right now, and the $200 mail-in rebate that Epson had until the end of May has just expired. I have used the printer at least once a week by printing a simple colored sheet of paper to make sure that the nozzles don’t clog (see link in post above). It may be a combination of not using them often enough and/or not have enough moisture in the air for long periods. I have been told by the repair shop, as well as a sales rep for Atlex, that these printers are very sturdy, but some of them do have that issue. I lost 4 tanks of inks altogether, and after calling Epson, they agreed to send me one free tank (they were reluctant to even do this…) In my case, however, the labor cost will not be charged because the repair outfit did an initial repair by replacing the pump, but that wasn’t enough.
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This time, I have decided to have the print head replaced, which will cost about $500 plus labor. It lasted a little more than 4 years, but recently started having the same issue with the PK ink. Hi Susan, as it happens, I just had this problem once again with the Epson 3880 that I purchased after my Epson 3800 had that problem. It has been printing like a champ since then, and I make sure to run at least a weekly printout through it to keep the heads clean and the cartridge tanks shaken to avoid settling in of the pigmented inks. Thanks to the $400 Epson in effect last September, I was able to get a new Epson 3880 for $750. UPDATE: The printer ended up going to an electronics recycling company.
In any case, prints coming out with this printer issue are too dark and have excess black ink drops depositing on the paper.
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Thankfully, Epson replaced the “summarily” emptied ink tanks since I had luckily kept them: Epson was able to verify that the tanks are showing full with the electronic ink counters. In fact, the maintenance tank eventually also became full, demonstrating that the ink was somehow getting leaking through the nozzles (Epson said this is very odd and very unlikely). There was no apparent leak anywhere in the printer or around it. Not recognizing this problem right away, I went through several PK cartridges… To compound the problem, this issue is not showing up in the ink counter, which shows the cartridge to be nearly full! I went through 3 PK ink tanks before really understanding the problem. However, the repair doesn’t give a whole new set of ink cartridges, which run at about $550 by themselves…Įpson says that my printer problem is unusual, and that they have seen it only on a single other 3800 machine so far: my black ink (PK) tank emptys itself in less than a week, even without any printing. Frankly, at this point buying a new machine is probably a better idea: it costs $650 for repair at Epson, versus $1300 for a new 3880. I just found out that my Epson 3800 printhead is likely dead, once again, and I will need to get it repaired (not cheap, but still ~1/2 price from getting a new printer). Note: If you arrive at this page directly from a web search, please see also my more recent adventure with the Epson 3880, which has given me the same exact problems.
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